Refund policy

Refunds and returns

Last updated: 12 November 2026

Anything bought from JACQUELINE CLAIRE AITKEN can be returned within 30 days of delivery for a refund of the purchase price, provided it comes back complete, undamaged and in the condition it arrived in.

Before you send anything back

Email contact@kylunera.shop with your order number and a short description of the problem. We reply within one business day with the Newbury return address and a reference to quote. Please wait for that reply — an unannounced parcel can sit unmatched on the returns shelf for days.

Condition we can accept

A watch or fitness band must return with its charging cable, its strap tool if one was supplied, and the printed quick-start guide. A watch that has been worn in water beyond its stated rating, or a strap that has been cut to size, cannot be refunded. Alarm clocks must come back with their power adapter and any USB cable in the box.

Faults and dead-on-arrival units

A watch that stops counting steps, a band that will not take a charge, a clock whose alarm does not sound: send a short video or clear photographs showing the fault and we treat the unit as faulty rather than as a change of mind. We replace it or refund it and pay the return postage. The Consumer Guarantees Act 1993 applies, and nothing in this policy limits the remedies available under it.

Refund timing

Returns are checked within two business days of arriving in Newbury. Approved refunds are issued to the original payment method within five business days; card issuers can take several days more to post the credit. Postage is refunded only where the item was faulty, damaged in transit or not what you ordered.

Exchanges

If you want a different case size or a different clock face, say so in the return email and we will hold the replacement while your parcel is in transit. The exchange ships as soon as the original unit has been checked.

JACQUELINE CLAIRE AITKEN
513 Milson Line, Manawatū-Whanganui, Newbury 4478, New Zealand
Email: contact@kylunera.shop
Phone: +64 3 327 7628