Contact information

Contact information

Last updated: 12 November 2026

For a question about a watch's app, a clock's alarm settings, or a return already under way, email is the quickest way to reach us.

Reach us at

JACQUELINE CLAIRE AITKEN
513 Milson Line, Manawatū-Whanganui, Newbury 4478, New Zealand
Email: contact@kylunera.shop
Phone: +64 3 327 7628

Hours

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages received outside those hours, at a weekend or on a public holiday are answered on the next business day.

Response time

Email is answered within one business day. Quoting your order number in the first message saves a day of questions.

Returns

Returns are received at the Newbury address above. Contact us first so a reference can be issued and the parcel matched to your order on arrival.

If something went wrong in transit

Damaged on arrival: contact us within 48 hours of delivery. Not arrived: contact us within 7 days of the expected delivery date.